FAQ & Terms & RETURN

 

 How fast do you ship my order?

The products we carry are always located and shipped from the USA. We offer fast delivery because all goods are ready to be shipped out within 24-48 hours from our USA location. You order today, we ship within 48 hours. There is no 20-30 days waiting period on your order.
 

Where are you shipping from?

We are a USA company located in New Jersey.

 

What kind of products do you carry?

We have a wide range of fashion accessories such as Satin Stripe, Chiffon, Georgette and Pashmina products in various materials, hair bands, kintted or crocheted scarves, shawls and thousands of other fashion products mostly fabric based, etc.

 

 Do I need to set up an account with your company?

You do not need to set up an account. Please click here to register.

 

 How can I contact you if I have a question?

  • Email is the most efficient and fastest way for communication. We will reply within 1-2 business days for most of your questions.
  • For further communication regarding your order(s), please click the "Orders" link under the "My account" on the top right side of our webpage. Afterwards, click the "order number" and you will be able to leave a message at the "New Post" on the bottom of the page.
  • For general question(s) that does not pertain to your order, please email us at "service@fashionunic.com"
  • For urgent issue(s), please email us at "service@fashionunic.com"

 

FashionUnic
Phone: 908-660-0985
23 Lister Ave.
Newark, NJ 07105

 

How often is your website updated?

We list about 30-50 new items everyday. We email some of the new arrivals to our customers everyday except Sunday as well as information about promotional discounts.

 

 What are your minimum order requirements?

Our minimum order amount is $100.00USD for each order.

 

 How do I pay for my order?

Domestic Orders: Your billing address has to be US address.

  • Credit Card : Visa, Master, Amex, Discover
  • Paypal

International Orders : (no credit cards, please)

  • Paypal
  • Wire Transfer

If you want to use your credit card having international billing address, only Paypal will be accepted.

 

How do I place an order?

You may place your order through a secure online shopping cart on our website.  This is the best way to order.
We use 128 bit encryption so your information is always secure.

 

 How will you process my order? 

  1. Credit card orders placed online are sent to our sales department immediately.

  2. By submitting your Credit Card information online your card doesn't automatically get charged.

  3. We usually charge when you order is packed and ready to go out.

  4. Our sales representative carefully inspects your order to make sure everything is correct and only then will we charge your credit card.

  5. Your order will be shipped within 1-2 business days after we receive your order.

  6. We then email a tracking number for your shipment.

Shipping charges for international orders do not include any customs or duty fees which may be imposed by your country.
Buyers should familiarize themselves with any additional fees which is not covered in our standard shipping cost.

 

Cancelling or Changing Order

1. You can call or send us an email to cancel the order within 12 hours, when the order has not yet been shipped out.

    After orders have been shipped out, orders cannot be cancelled.

 

Short Shipment and Rejected Order

1. Any out of stock item(s) will be excluded from the invoice, or adjusted in quantity. A new invoice will be sent before shipping. If you made a payment with Paypal, we refund the amount for out of stock item(s) within 3-5 business days.

2. An order can be rejected by fashionUnic if the order was not placed properly such as: Fraud, System error, False Card Use, Address Verification issue, etc.

3. fashionUnic can reject/cancel the order if customer fails to provide valid Resale ID and Business information as a reseller or retailer.

  

 Do you ship World-Wide?

Minimum Order for International Shipping

  • Canada               : $100.00
  • Other Countries : $100.00

 How do you ship? How long does it take to receive my order after I pay?

We use UPS and USPS to ship all Domestic or International orders. Generally, all orders are shipped out within 24-48 hours after completion of payment although half the orders may be shipped the next day depending on our current workload and the time of day the payment was received.
Package normally takes 1-5 business days to be delivered by UPS to most USA destinations.

For HI, AK, and PR we ship by USPS Priority Mail and it takes 2-3 business days by USPS.
International orders take 5 to 10 days to be delivered to your door.



  How much is S&H?

- USA Continental (Ground Shipping)

Order

S&H
 ~ $100 (sampling) $20.00
 Regular Order Actual UPS/USPS - On time Calculation

 

  Reseller Verification

  • fashionUnic.com is a wholesale company. A valid Resale or Tax ID is required from all customers.

  • If all the required information is not filled out on the customer profile, order(s) can be rejected. The paid amount will be refunded.

  • If customers are not verified as an actual reseller/retailer, fashionUnic will not accept returns and/or give refunds.  

 

  Sampling Order

  • fashionUnic.com does not offer a free sample service

  • fashionUnic.com does not print any catalogues

  • Minimum is $100.00 plus shipping freight

  • For sampling, customers can add onto their quantity to meet the minimum of $100.00 and leave a note about the actual quantity needed. 
    We'll adjust the invoice to the actual quantity.

  • For sampling orders, all required information should be filled out in customers profile including Resale/Tax ID. And Shipping Address should be Business (no Residential).

  • A return will not be accepted for a sample order.

 

  Shortage & Back Order

  • Out of stock items will be excluded by adjusting the invoice

  • If we can ship the out of stock items in 3 days, we will change the status to Back Order.

  • Backordered items will be charged seperately on shipping day.

  • Customers can request to ship any out of stock item without S&H when we do restock

  • Back order or re-shipping is limited to over $100.00USD.

 

May I return the product I do not like & get a refund?

  • You can return within 2 weeks from the arrival date of your package.

  • For defective products, we will refund the full amount or give you credit. Otherwise, 20% will be deducted as a restocking fee.

  • Items must have all the tags intact & not show any signs of wear.

  • Please make sure to get a return authorization number (R.A.N.) by email before sending your item(s) back. RAN will not be provided by phone.

  • All non-confirmed returns will be refused. Accounts that refuse or cancel requested shipments already processed will be charged a 20% restocking fee.

  • In case of a partial return, please include a copy of the invoice, marking the returning items and reason for return.